Game Refund Policy

Effective Date: [Insert Effective Date]

This Refund Policy (the "Policy") sets forth the terms and conditions governing all refund requests for video games, in-game virtual items, downloadable content ("DLC"), subscription services, and other digital products (collectively, "Game Products") offered and sold by YOSEMITE SUN LLC ("YOSEMITE SUN," "we," "us," or "our") to users located within the United States of America, including all U.S. territories and possessions. By purchasing any Game Product from YOSEMITE SUN, you ("you" or "User") acknowledge that you have read, understood, and agreed to be bound by this Policy, as well as all applicable United States federal laws, including regulations enforced by the Federal Trade Commission ("FTC"), and the consumer protection laws of the State of New York (our principal place of business) and other relevant U.S. states. This Policy supersedes all prior or oral refund-related communications between YOSEMITE SUN and the User.

I. Scope and Applicability

This Policy applies exclusively to Game Products purchased directly from YOSEMITE SUN through our official website, mobile applications, or authorized direct sales channels. It does not apply to purchases made through third-party platforms (e.g., Steam, Epic Games Store, Apple App Store, Google Play), as those purchases are governed solely by the refund policies of the respective third-party platform. YOSEMITE SUN shall not be responsible for processing refunds for purchases made through third-party channels, but will cooperate with such platforms to facilitate refund requests where required by applicable U.S. law.

This Policy also applies to all refund requests submitted by Users, including those made by parents or guardians on behalf of minor children, in compliance with FTC guidelines and state laws governing minor-initiated purchases[1].

II. Refund Eligibility Criteria

YOSEMITE SUN reserves the right to approve or deny refund requests based on the specific circumstances of each case, in accordance with applicable U.S. law. Refund eligibility is determined by the type of Game Product, the User’s usage of the product, and the reason for the refund request, as detailed below.

A. Full Game Purchases (Digital)

Refunds for digitally purchased full versions of games are available only if all of the following conditions are satisfied: (a) The refund request is submitted within 10 calendar days of the purchase date; (b) The User has not accumulated more than 90 minutes of total playtime; (c) The Game Product has not been modified, tampered with, or used in violation of YOSEMITE SUN’s End User License Agreement (EULA); and (d) The request is not based on User error (e.g., purchasing the wrong game, device incompatibility that was clearly disclosed prior to purchase). For Users residing in California, pursuant to California’s consumer protection laws, if this Policy was not clearly and conspicuously displayed at the time of purchase, you may be entitled to a refund within 30 calendar days of purchase, regardless of playtime or usage.

B. In-Game Virtual Items and DLC

In-game virtual items (including but not limited to virtual currency, character skins, gameplay boosts, and cosmetic items) and DLC are considered final sales and are non-refundable in most cases. Refunds will only be granted in the following limited scenarios: (a) The item or DLC was not delivered to the User’s game account within 12 hours of successful payment, and the delay is attributable to YOSEMITE SUN’s technical error (not the User’s internet connection, device failure, or non-compliance with Game Product requirements); (b) The item or DLC is materially misrepresented on the purchase page (e.g., advertised features are not included, or the item functions differently than described); (c) The purchase was unauthorized (see Section II.E below); or (d) The item or DLC becomes permanently unusable due to a discontinuation of the Game Product by YOSEMITE SUN, with no replacement offered. Consistent with FTC guidance, we do not impose unfair barriers to refund requests for accidental purchases of virtual items[1].

C. Subscription Services

For recurring subscription services offered by YOSEMITE SUN, the following refund rules apply: (a) Users may cancel their subscription at any time by contacting our customer support team or through their YOSEMITE SUN account settings; cancellation will take effect immediately, and no further charges will be incurred for future billing cycles. (b) No refunds will be provided for partial billing cycles, except if the subscription service is unavailable for more than 72 consecutive hours due to YOSEMITE SUN’s technical error (scheduled maintenance, force majeure events, or User error are not included). (c) If a User cancels their subscription within 24 hours of the initial purchase and has not used any subscription benefits, a full refund of the first billing cycle will be granted. (d) Prepaid annual or multi-month subscriptions are eligible for a pro-rated refund if canceled within 30 days of purchase, minus a 10% administrative fee; no refunds will be granted for prepaid subscriptions canceled after 30 days of purchase. (e) Free trial subscriptions that convert to paid subscriptions will not be refunded if the User fails to cancel before the end of the free trial period.

D. Defective Game Products

A Game Product is considered "defective" if it fails to launch, crashes persistently, or contains critical errors that prevent normal gameplay, and such issues cannot be resolved by installing available updates, patches, or following YOSEMITE SUN’s troubleshooting guidelines. Users may request a full refund for a defective Game Product within 60 calendar days of purchase, provided that: (a) The User has contacted YOSEMITE SUN’s customer support to report the defect and attempted to resolve the issue; (b) The User provides evidence of the defect (e.g., screenshots, video footage, or a detailed description of the issue); and (c) The defect is not caused by the User’s device, software, or internet connection. For defective Game Products, YOSEMITE SUN may, at its discretion, offer a replacement product instead of a refund, but the User may choose to accept or decline such an offer.

E. Unauthorized Purchases

YOSEMITE SUN will grant a full refund for any unauthorized purchase of a Game Product, including purchases made by a minor without parental or guardian consent, or purchases made using the User’s payment information without their knowledge or permission. This policy complies with FTC regulations governing unauthorized charges and minor purchases[1]. To qualify for an unauthorized purchase refund: (a) The User must notify YOSEMITE SUN of the unauthorized transaction within 45 calendar days of the purchase date; (b) The User must provide sufficient evidence to verify the unauthorized nature of the purchase (e.g., proof that the purchase was made by a minor, a fraud report filed with the payment provider, or evidence of account compromise); (c) The User must take reasonable steps to secure their YOSEMITE SUN account (e.g., changing the password, removing saved payment information, enabling two-factor authentication) after discovering the unauthorized purchase. YOSEMITE SUN reserves the right to investigate unauthorized purchase claims and may require additional information to verify eligibility. In cases involving minor purchases, we may consider the minor’s age, the amount of the purchase, and whether the parent or guardian exercised reasonable supervision, consistent with legal standards for minor-initiated transactions[1].

F. Non-Eligible Refund Scenarios

The following requests will not be eligible for a refund, in compliance with applicable U.S. federal and state law: (a) Game Products marked as "Non-Refundable" or "Final Sale" at the time of purchase, provided such marking is clear and conspicuous; (b) Game Products used in violation of YOSEMITE SUN’s EULA or Terms of Service; (c) Refund requests submitted after the applicable timeframes outlined in Sections II.A through II.E; (d) Playtime or usage exceeding the limits specified in Sections II.A and II.C; (e) Purchases made through third-party platforms (governed by the third party’s refund policy); (f) Virtual items or in-game currency that have been used, consumed, transferred, or traded; (g) Game Products purchased as part of a bundle, unless the entire bundle is returned (partial bundle refunds are not available); (h) User error (e.g., purchasing the wrong Game Product, duplicate purchases, or device incompatibility that was disclosed prior to purchase); (i) Fraudulent refund requests (e.g., requesting a refund after fully using the Game Product, submitting false evidence, or making duplicate refund requests for the same purchase).

III. Refund Request Process

To submit a refund request, Users must follow the process outlined below. Failure to comply with these steps may result in delays, additional verification, or denial of the request.

A. Submitting the Request

All refund requests must be submitted through one of the following official YOSEMITE SUN customer support channels: (1) Email: SUNHAIM4567@YOSEMITESUNLLC.COM; or (2) Phone: 929-328-6453 (available Monday-Friday, 9:00 AM-5:00 PM ET). Requests submitted through any other channel (e.g., social media, forums, or third-party messaging) will not be processed. When submitting a refund request, the User must provide the following information: (a) Full legal name; (b) Email address associated with the YOSEMITE SUN account used for the purchase; (c) Purchase date; (d) Order number or transaction ID (if available); (e) Name and type of the Game Product for which a refund is requested; (f) Detailed explanation of the reason for the refund, including any relevant evidence (e.g., proof of defect, unauthorized purchase documentation); and (g) Preferred refund method (original payment method or YOSEMITE SUN store credit).

B. Review and Notification

YOSEMITE SUN’s customer support team will review all refund requests within 3 business days of submission. After completing the review, the User will be notified of the decision (approval or denial) via email to the address associated with their YOSEMITE SUN account. If additional information is required to process the request, the User will be contacted within 1 business day of submission. For unauthorized purchase claims or complex defect cases, the review process may take up to 7 business days, and the User will be notified of any delays.

C. Refund Processing and Timing

If a refund is approved, YOSEMITE SUN will process the refund within 3-5 business days. The timing of the refund appearing in the User’s account may vary depending on the payment provider: (a) Credit/debit card refunds typically post within 3-7 business days; (b) PayPal refunds typically post within 24-48 hours; (c) Store credit refunds are applied to the User’s YOSEMITE SUN account immediately upon processing. Refunds will be issued in the same currency as the original purchase.

D. Refund Methods

Refunds will be issued using the same payment method used for the original purchase, unless: (a) The original payment method is no longer valid (in which case store credit will be issued, unless the User provides an alternative valid payment method); or (b) The User explicitly requests store credit. YOSEMITE SUN store credit is non-transferable, non-exchangeable for cash, and does not expire, in compliance with New York state law and other U.S. state laws prohibiting expiration of consumer store credit. Store credit may be used to purchase any Game Product from YOSEMITE SUN’s official channels.

IV. Terms and Conditions

A. Account Security

YOSEMITE SUN reserves the right to temporarily suspend access to a User’s account during the investigation of an unauthorized purchase or fraudulent refund request, to prevent further unauthorized activity. The User will be notified via email of any such suspension, and access will be restored immediately upon completion of the investigation if no fraud or misuse is confirmed.

B. Fraudulent Refund Requests

If YOSEMITE SUN determines that a refund request is fraudulent (e.g., false claims of unauthorized purchases, providing falsified evidence, or requesting a refund after fully using the Game Product), we reserve the right to deny the request, suspend or terminate the User’s account, and pursue legal action against the User for any damages incurred (including but not limited to the cost of the Game Product, investigation fees, and attorney’s fees). Fraudulent activity may also be reported to relevant U.S. authorities, in compliance with federal and state law.

C. Policy Updates

YOSEMITE SUN may update or revise this Policy from time to time to comply with changes in U.S. federal or state law, FTC regulations, or our business practices. Any updates will be posted on our official website and will take effect 15 calendar days after posting, unless a shorter timeframe is required by applicable law. Users will be notified of material changes via email to the address associated with their YOSEMITE SUN account. Continued use of YOSEMITE SUN’s Game Products after the effective date of the updated Policy constitutes acceptance of the revised terms.

D. Compliance with U.S. Law

This Policy is designed to comply with all applicable U.S. federal and state laws, including but not limited to: (a) The Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive trade practices; (b) New York General Business Law § 349 et seq. (Unfair and Deceptive Acts or Practices); (c) California Civil Code § 17200 et seq. and California Business and Professions Code § 17500 et seq.; (d) Laws governing unauthorized charges and minor purchases; and (e) Regulations related to digital product refunds and consumer protections[1][2]. If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.

E. Parental Responsibilities

Parents or guardians are responsible for monitoring their minor children’s purchases of Game Products from YOSEMITE SUN. If a minor makes an unauthorized purchase, parents or guardians may request a refund in accordance with Section II.E, provided they can verify their parental or guardian status (e.g., proof of guardianship, government-issued identification). YOSEMITE SUN encourages parents and guardians to use parental control tools (where available) to restrict minor access to purchasing features and to secure their payment information to prevent unintended charges. Consistent with legal standards, we consider the parent or guardian’s level of supervision when evaluating minor purchase refund requests[1].

F. Dispute Resolution

Any disputes arising out of or related to this Policy or a refund request shall be resolved through good-faith negotiation between the User and YOSEMITE SUN. If the dispute cannot be resolved through negotiation, either party may pursue remedies available under applicable U.S. federal or state law, including mediation or litigation in the State of New York, County of Queens.

V. Contact Information

For questions, concerns, or to submit a refund request, please contact YOSEMITE SUN LLC’s customer support team using the following channels:

Email: SUNHAIM4567@YOSEMITESUNLLC.COM

Phone: 929-328-6453 (Monday-Friday, 9:00 AM-5:00 PM ET)

Mailing Address: 44-28 PURVES ST, NEW YORK, NY, 11101

Our customer support team will respond to all inquiries within 2 business days.

By purchasing any Game Product from YOSEMITE SUN LLC, you acknowledge and agree to all the terms and conditions set forth in this Policy, as well as all applicable U.S. federal and state laws governing refunds and consumer protections.

YOSEMITE SUN LLC

44-28 PURVES ST, NEW YORK, NY, 11101

Phone: 929-328-6453

Customer Support Email: SUNHAIM4567@YOSEMITESUNLLC.COM